Theme Park Staff Canteen — 1,500 Daily Meals, Selangor
High-volume staff canteen operations for a leading Klang Valley theme park operator. Three-meal daily service for 1,500 staff with multi-cuisine buffet and counter-style stations.
Client
Leading Theme Park Operator, Klang Valley
Location
Selangor
Workforce
1,500 staff
Partnership
3+ years
Project at a Glance
Staff Served
1,500
Service Window
Breakfast, Lunch, Dinner
Operation Tenure
3+ years
Contract
3 Years
The Challenge
The operator needed a specialist food service partner capable of delivering consistent multi-cuisine meals at scale to a large operational workforce. Guest-facing F&B teams needed to stay focused on guest experience rather than be distracted by internal staff meal operations, which had previously created capacity strain and inconsistent meal quality.
Our Approach
We deployed a dedicated kitchen team operating independently from the theme park’s guest F&B outlets. A rotating 30-day menu covering Asian, Western, Vegetarian and Healthy options was designed to reflect the workforce demographics. Multiple serving stations — buffet, ala-carte, Western counter and Daily Special counter — gave staff meaningful choice without extending service time. Internal catering for training sessions, meetings and corporate events was built into the contract at no additional per-event billing.
Menu Highlights
Services Delivered
The Result
Three full years of continuous operations at the same site, with the contract in its third renewal cycle. Guest-facing F&B teams have regained full focus on guest experience. Daily meal quality, compliance documentation and cost predictability are managed end-to-end by our team, removing the operational burden from the client’s HR and operations leadership.
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